Meet Your Expert Course Leaders

  • Andrew Hiles
    Managing Director
    Kingswell International.

    Andrew Hiles, BA, FBCI, MBCS, MIMIS, is Managing Director of Kingswell International Limited – an internationally consultancy specialising in delivering service and managing business risk. He has helped financial, transport and government bodies to develop effective procurement policies and in handling relations between suppliers and customers, including: design of tenders and evaluation of vendors, RFP evaluation for vendors, bid management, proposal design contract management and dispute resolution. He has supported both customers and suppliers in SLAs, market testing and outsourcing.
    In previous roles, he designed and drafted tenders for a rolling project portfolio of over $20m. Subsequently as Computer Services Manager at the UK Atomic Energy’s Harwell Laboratory, he provided commercial supercomputing, mainframe, midrange and client/server bureau services and operational support of mainframe and midrange installations that Harwell facility managed... Read More

Over half of all outsourcing contracts and up to 30% of other supplier contracts involve disputes. The causes of these disputes invariably go back to the detail of the tender and its associated contract and Service Level Agreement (SLA). This can affect the profitability, reputation, market share and image of the customer, as tenders result in buying the wrong material at the wrong price.

Why should I attend?

By attending this highly interactive and practical course, delegates will learn how to avoid mistakes in tenders as well as the detailed and correct preparation of SLAs.

The course is designed to teach the best techniques for successful service procurement. The focus will be on using best practice to pick the right supplier for the right reasons and get the right deal in order to maximise business leverage from you tenders.

For more details please refer to the course outline page

Benefits of attending this highly interactive 5 day course you will be able to:

  • Enhance your service procurement skills
  • Learn best practice for picking the right supplier for the right reasons
  • Ensure you achieve the best/ right deal
  • Maximise business leverage from tenders
  • Become an asset to the tender presentation/ selection team of your organisation
  • Discover essential service procurement and/or tendering tools and techniques
  • Create winning tenders!

The course includes cutting edge case studies and examples that you can readily use in your workplace!

Course Partners

Kingswell International Consultants

Kingswell International consultants, who specialise in service and supplier management. Their long list of clients includes:

Aer Lingus (Ireland), A E Shaw, AIC, Alcatel (Portugal), Allied Breweries, Alusaf (South Africa), American Express, Amdahl, Anglian Water, Anglo Petroleum (Libya), Arabian Cement (Saudi Arabia), Arab Insurance Group (Abu Dhabi), Argos, Arthur Andersen, Hewlett Packard, Hibernian Insurance (Eire), Hilton Hotels, Hong Kong Government, Hong Kong Telecom, Abu Dhabi Company for Onshore Oil Operations (ADCO), Abu Dhabi National Oil Corporation (ADNOC), ADGAS, (Abu Dhabi), Alusaf (South Africa), Anglo Petroleum (Libya), BP, British Gas, Energy Settlements, Kuwait National Petroleum Company and associated companies, National Grid, Norweb, RasGas (Qatar), Saudi Aramco, Scottish Hydro, Scottish Nuclear, Scottish Power, Shell International Petroleum, Transco (Gas, UK), UK Atomic Energy Authority, United Utilities, Vertex, Woodside Petroleum (Libya).

Testimonials

Andrew is extremely knowledgeable on the subject. He managed to keep interest sustained throughout.
Excellent! The programme was well structured and professionally delivered with extremely interesting real-life examples!
Course Partner
kingswell

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